FAQ

  • What do I need to bring in to enroll in the WIC program?

    To enroll in the WIC Program, you must be pregnant, breastfeeding, recently given birth, or have a baby or child under 5 years of age. Both the caretaker and child being enrolled must be present. Please bring:

    • Photo ID such as a driver's license, birth certificate, Medi-Cal card, or immunization record

    • Proof of income such as a paycheck or bank statement

    • Height and weight of the child within the past 60 days

    • Blood test called hemoglobin/hematocrit within the last 90 days

    If you do not have the weight, height, and hemoglobin/hematocrit information, we can measure it in our office.

  • What do I need to bring to my appointment?

    At all appointments, you need to bring your WIC ID and a photo ID. If you are making an appointment to reassess eligibility for WIC benefits, you will need to bring:

    • The child and caretaker who is receiving benefits

    • Proof of income (such as a pay stub or county verification letter of benefits)

    • Proof of address (a piece of mail with the name of the person on the WIC ID)

    • Medi-Cal card and/or immunization record

  • I missed my appointment. Can I reschedule?

    Yes, you can reschedule your appointment. You can also walk in during our business hours. Please call first to make sure we are open, as we may be closed due to scheduled training and meetings.

  • Do I need to bring my child to my appointment?

    Yes, your child needs to come with you to enroll in the program. During your visit, we need to measure and weigh them.

  • What’s the latest time I can come in?

    Please come in at least 45 minutes before the scheduled closing time. This means if the WIC office closes at 4:30 p.m., we recommend that you come in no later than 3:45 p.m. so that we have time to process your WIC benefits.

  • Can I come in today?

    Yes, you can walk in anytime as long as we are open. Please call us to make sure we are not closed due to scheduled training or meetings.

  • I lost my WIC card. How do I get a new one?

    We can replace it. Please call our office at (714) 973-2411 and we will issue you a new one.

  • I can’t remember when my appointment is...

    You can check on your WIC mobile app for your next appointment. If you are unsure, please call us at 714- 973-2411.

  • I had my baby. What do I have to do?

    Congrats! When you have your baby, call us at 714-973-2411. We can enroll your baby over the phone, and we ask that you have your alternate caretaker pick up your WIC card.

  • Does WIC collect immigration status?

    WIC may be required to collect certain eligibility information under state and federal program rules. Our WIC staff cannot give you immigration advice. If you have any questions about how WIC participation may affect your immigration situation, please speak with a qualified immigration attorney. 

  • How will using WIC impact someone’s green card or visa eligibility?

    Starting September 18, 2026, immigration officers may consider WIC participation as one factor in certain public charge determinations for certain immigration status decisions, including some green card or visa applications.  A public charge decision is based on your overall circumstances, and using WIC does not automatically mean your application will be denied. If you are concerned that using public benefits could affect your immigration status, you should speak with a qualified immigration attorney before making decisions about your benefits. 

  • Will WIC share information about participants with immigration?

    WIC will not provide immigration or law enforcement with any of your records unless legally required to do so (for example, via a legally enforceable subpoena, warrant, or court order). 

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We’re here to help! Our team is available to answer questions on the phone or over email.

(714) 974-2411 | WIC@PPOSBC.org